Service Desk Analyst | Defence Support

Our Joint Command Support Environment (JCSE) is a complex system of systems used to plan, monitor and conduct military campaigns, operations, joint exercises and other activities to meet Australia’s national objectives.We seek a Service Desk Analyst to join our team, which maintains multi-user computer systems and assists end users in person and through technology.Our Bungendore-based team (near Canberra) supports a group that ensures critical information reaches the right people at the right time, directly impacting ground operations.This project requires the successful applicant to be an Australian Citizen with a current NV-2 level security clearance.Working together with our Leidos Team and the customer, this position will work withinAccount Management: Create and manage administrator and service accounts and maintain clear system documentation.Performance Tuning: Optimise system performance.Software Installation: Deploy system-wide software.Storage Management: Manage and optimise storage space.Server Maintenance: Support and maintain server platforms and related applications.Monitoring: Manage enterprise-wide monitoring platforms.Documentation: Create technical documentation, including plans, procedures, and manuals.Liaison: Facilitate communication between teams and manage delivery and escalation processes.Project Management: Plan, monitor, and report on team activities.Work conditionsThis position is based 100% on-siteCore hours: Three rolling shifts between 0600-1800hrs.Occasional on-call and weekend work.